2 year warranty - Compatible ink cartridge
1 year warranty - Remanufactured ink cartridges and Toners
About the warranty claim
All goods purchased from us come with one year warranty (unless otherwise specified), or longer if the manufacturers warranty covers it.
Please note we can not send replacement before we receive your old item back under any circumstances.
For more details, please see: Warranty conditions
Warranty Conditions:
All goods purchased remain the property of www.Avex.com.au until the full amount is paid or payment is cleared. Copy of original invoice must be presented for any warranty claim.
Cartridges must meet minimum weight requirements (i.e. only printed 10 pages or less)
Any warranty claim must be taken up directly with the manufacturer.
Warranty does not cover any malfunction or failure resulting from accident or improper, unauthorized repair, modifications.
Customer should contact manufacturer for warranty claim when the faulty component is covered by manufacturer warranty. This includes OEM (original) printer cartridges manufacturers accept warranty claims directly from our customers. We will provide contact details.
Within warranty period, faulty goods will be repaired or replaced, no refund accepted.
Warranty will be void if goods are found to have been tampered with.
Warranty does not cover any malfunction or failure resulting from neglect or use of unauthorized parts and accessories, improper voltage etc.
All returning freight and insurance costs will be borne by the customer.
How does the warranty work?
When you need to claim warranty on a faulty item, please contact us (Email preferred), explain the symptom/s, we will either give suggestions to fix the problem, or issue a RMA number (Return Merchandise Authorization).
When you send the returning goods, please make sure adequate packaging is provided, e.g. use of bubble wrap. Please contain a copy of the original invoice, a short fault description note, and mark RMA number clearly outside the packing box. RMA number is valid for two weeks. Please request a new RMA number after that. All returning goods should be sent by registered parcel, we are not responsible for any missing goods returned to us.
Customer pays the freight for sending warranty claim goods back to us, we will cover freight for sending replacement or fixed items back to the customer. If the returned item is not faulty, then the item will be sent back at customer's expense. Please note, a large percentage of returned goods are in fact not faulty.
Please send all returning goods to:
Avex
P.O. Box 463, Eastwood NSW 2122
Warranty / Technical Support:
info@avex.com.au
1 year warranty - Remanufactured ink cartridges and Toners
About the warranty claim
All goods purchased from us come with one year warranty (unless otherwise specified), or longer if the manufacturers warranty covers it.
Please note we can not send replacement before we receive your old item back under any circumstances.
For more details, please see: Warranty conditions
Warranty Conditions:
All goods purchased remain the property of www.Avex.com.au until the full amount is paid or payment is cleared. Copy of original invoice must be presented for any warranty claim.
Cartridges must meet minimum weight requirements (i.e. only printed 10 pages or less)
Any warranty claim must be taken up directly with the manufacturer.
Warranty does not cover any malfunction or failure resulting from accident or improper, unauthorized repair, modifications.
Customer should contact manufacturer for warranty claim when the faulty component is covered by manufacturer warranty. This includes OEM (original) printer cartridges manufacturers accept warranty claims directly from our customers. We will provide contact details.
Within warranty period, faulty goods will be repaired or replaced, no refund accepted.
Warranty will be void if goods are found to have been tampered with.
Warranty does not cover any malfunction or failure resulting from neglect or use of unauthorized parts and accessories, improper voltage etc.
All returning freight and insurance costs will be borne by the customer.
How does the warranty work?
When you need to claim warranty on a faulty item, please contact us (Email preferred), explain the symptom/s, we will either give suggestions to fix the problem, or issue a RMA number (Return Merchandise Authorization).
When you send the returning goods, please make sure adequate packaging is provided, e.g. use of bubble wrap. Please contain a copy of the original invoice, a short fault description note, and mark RMA number clearly outside the packing box. RMA number is valid for two weeks. Please request a new RMA number after that. All returning goods should be sent by registered parcel, we are not responsible for any missing goods returned to us.
Customer pays the freight for sending warranty claim goods back to us, we will cover freight for sending replacement or fixed items back to the customer. If the returned item is not faulty, then the item will be sent back at customer's expense. Please note, a large percentage of returned goods are in fact not faulty.
Please send all returning goods to:
Avex
P.O. Box 463, Eastwood NSW 2122
Warranty / Technical Support:
info@avex.com.au
